Frequently Asked Questions
you should get in the most cases Instant downloads.
There are a few possibilities for your download link delivery to be delayed.
Check your spam folder
Sometimes Email clients register our messages as spam, please make sure to check your spam folder.
Payments on hold
It is common for PayPal to delay, or hold, payments when funds are not immediately available. In this case it may take up to 48 hours for our system to be notified that your payment has been completed.
None of this worked
In the rare case that your Email confirmation was not sent, you can also view your products that you’ve purchased in your contact us.
Don't worry about that at all , we can do that for you just contact us at firstname.lastname@example.org
with your details and we are happy to help you with that problem so you can start streaming as soon as possible
We offer different payment methods depending on your country.
we would love to help you if a refund is requested. Refunds are always available when you don’t download the product or there are technical issues limiting you from using the product. If you’re experiencing any issues with the product, please contact us, and we’ll be happy to assist you as soon as possible.
Regardless of the streaming platform (Twitch, YouTube, or Facebook) or the software you are using (OBS Studio, Streamlabs, StreamElements, Twitch Studio, XSplit, or Lightstream), our products can be used without any hesitation, to augment your stream.
If your overlays are disappearing it’s very likely that you have not enabled the “loop” option. Typically, this is found in your source settings withing OBS Studio, XSplit broadcaster, and most other streaming software.
Simply enable this option to fix this issue.
our products can be used in (Twitch, YouTube or Facebook) or the software you are using Like (OBS Studio, Streamlabs, StreamElements, Twitch Studio, XSplit, or Lightstream)
You can always reach out to the support team, using our contact form right here or via email to info[at]streamgfx.net